These conditions are intended to define the terms of sale between SOEUR and the user, from ordering to services, including payment and delivery. They govern all the steps required to place an order and ensure the follow-up of that order between the contracting parties.

Any order constitutes acceptance of the prices and description of the products available for sale as well as the general terms and conditions of sale. Any dispute on this point shall be addressed within the framework of a possible exchange and the guarantees mentioned below.

SOEUR undertakes to fulfil orders received on the website only within the limits of available stock. In the absence of product availability, SOEUR undertakes to inform the user accordingly.

Shipping costs are the responsibility of the user and depend on the country of delivery. They will be specified to the customer upon order confirmation.
Delivery in metropolitan France and in Belgium to a collection point is complimentary.
We also offer a Click & Collect service, allowing you to order online and collect your order directly in store.

Below is our price list, subject to change:

Ordered items will be delivered to the address provided by the user.

Orders placed before 12:00 pm are prepared and dispatched on the same day. Orders placed after 12:00 pm will be dispatched the following day.*

*Please note that the preparation times indicated above may be longer during our sales events, sale and/or promotions.

Delivery times begin from this date. Except during special promotions, and subject to stock availability, they will be 24 to 72 hours for France, and approximately 3 working days for international deliveries depending on the destination and chosen delivery method.

*Delivery times are provided as an indication by our transport providers and may also vary depending on the time of year.

For deliveries outside the European Union, we endeavour to facilitate customs clearance as much as possible with our delivery provider, so as not to delay your order. In some cases, however, the delivery time may be extended due to customs inspections beyond our control.

All our deliveries require a signature upon receipt, except during periods of lockdown or as otherwise indicated by our providers. SOEUR does not deliver to PO boxes.

In the event of absence, a delivery notice must be left in the recipient's letterbox. The customer has 15 days to collect the parcel from their local post office.

At any time, you can track your parcel on the Chronopost, La Poste and DHL websites.

In the event of a delay, SOEUR shall not be held liable, whatever the cause may be. Consequently, no claim for compensation of any kind may be made by the user against SOEUR.

Note: For any delivery outside the European Union, customs duties and additional taxes may apply. This information will be indicated during the order checkout steps.

Prices are shown in euros inclusive of all taxes, except for countries outside the European Union. These prices do not include any contribution to processing costs (postage, packaging and preparation of the parcel at the rates in force). Any change in the applicable rate may be reflected in product prices. After this date, they are subject to change at any time. However, prices may not be changed once the customer's order has been placed. Likewise, if one or more taxes or levies were to be created or amended, whether upwards or downwards, this change may be reflected in the sale price of items on the SOEUR website.

The prices shown on the website are guaranteed for the duration of their online availability and within the limits of available stock.

The final price invoiced to the customer is the price shown on the order confirmation.

Payment is made by bank card bearing the Visa, Eurocard, Mastercard or American Express logo. You may also pay via PayPal. Your bank account will be debited upon validation of your order. As banks always require a processing time, payment validation may sometimes take one day from the moment the order is confirmed. The product invoice will be included in the parcel containing the ordered product.

The use of discount codes obtained from fraudulent websites or social networks is not valid on our site.

All items from the current collection that are not in the sale can be exchanged (subject to availability) or refunded. Sale items or end-of-line items may be refunded.

For France, returns are free via Colissimo and in store (see procedure here) within fourteen working days from the date of receipt or collection of the parcel. For other countries, see the procedure here. Items from the archives sale from previous collections may be returned free of charge via Mondial Relay only and will not be accepted in store.

The right of withdrawal may be exercised either directly by going to "My order" or "My account", or by completing and sending the withdrawal form template set out in Appendix 1 of the General Terms and Conditions of Sale, by post to the following address: LOGTEX – Service Retours SOEUR – ZI Artoipole 2 Allée de Belgique – 62128 WANCOURT, France, or by email to serviceclient@soeur.fr.
The Customer may not exercise their right of withdrawal for a Product made to their specifications, used, worn, washed, damaged or unsealed.

It is the user's responsibility to retain all proof and the date of this return. In the case of an exchange, new delivery charges will not be billed to the customer. Refunds will be processed within 10 working days of receipt of the parcel.

For each order, only one return is permitted. If the customer wishes to make an additional return, this must be arranged and covered at their own expense.

If the customer selected a credit note as their refund method when confirming their return request, once the credit note has been issued, it will unfortunately no longer be possible to request a bank refund.

All items are covered by a contractual guarantee, which does not affect the legal guarantee provided for in Articles 1641 et seq. Of the Civil Code. The user also benefits from a guarantee allowing them to return defective items delivered in accordance with Articles L 211-4 et seq. Of the Consumer Code. The user is therefore invited to refer to these texts should they wish to obtain further details on these legal guarantees.

All disputes relating to a sale concluded under the general terms and conditions of sale — concerning their validity, interpretation, performance, termination, consequences and follow-up, and which could not be resolved between the seller and the customer — may be submitted to the competent courts under the conditions of common law.

In the event of a dispute, the Customer is informed that they may, at any time, resort to conventional mediation in order to find an amicable solution before taking any legal action, in particular with the Consumer Mediation Commission (C. Consom. Art. L 612-1) or with the relevant sectoral mediation bodies, whose details can be found on the website www.cm2c.net.

Claims: Upon receipt of the items, the customer must immediately check the condition and conformity of the items against the order, including the quality and quantity of the items and their characteristics. If the items do not conform to the order or are damaged, the customer must lodge reservations and claims with the carrier, or refuse delivery if the parcel has been opened or damaged, and send their claims by email to serviceclient@soeur.fr within 15 (fifteen) days of delivery. The customer must then specify and justify the grounds for the claim in full. No claim will be considered if the use of the items is deemed disproportionate. No spontaneous return, without the agreement of Soeur, will be accepted, except in the exercise of the right of withdrawal.

Legal guarantee: The items sold are also covered by the legal guarantee of conformity set out in Articles L. 217-4 to L. 217-13 of the Consumer Code, and by the guarantee relating to defects in the item sold, under the conditions set out in Articles 1641 to 1648 and 2232 of the Civil Code. In accordance with the provisions of Article L. 217-15 of the Consumer Code, Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, are reproduced in full below.

Soeur grants a commercial guarantee of one year from the date of purchase, covering any issue related to a quality defect in the product.

Article L. 217-4 of the Consumer Code

"The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter has been made their responsibility under the contract or has been carried out under their supervision."

Article L. 217-5 of the Consumer Code

"The goods conform to the contract:

1° If they are fit for the purpose ordinarily expected of similar goods and, where applicable:

- if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- if they present the qualities that a buyer may reasonably expect having regard to public statements made by the seller, the producer or their representative, in particular in advertising or labelling;

2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."

Article L. 217-12 of the Consumer Code

"The action arising from a lack of conformity is time-barred after two years from the delivery of the goods."

Article 1641 of the Civil Code

"The seller is bound by the guarantee in respect of hidden defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have purchased it, or would only have paid a lower price for it, had they been aware of them."

Article 1648, paragraph 1 of the Civil Code

"The action arising from redhibitory defects must be brought by the buyer within two years of the discovery of the defect."

Outside the cases provided for in these General Terms and Conditions, items sold are neither taken back nor exchanged.

When invoking the legal guarantee of conformity, the consumer:

• has a period of 2 (two) years from the delivery of the goods to take action;
• may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 (twenty-four) months following delivery of the goods. The legal guarantee of conformity applies independently of any commercial guarantee granted.

The consumer may choose to invoke the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code. In this case, they may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

In all cases, providing the bank card number online and the final validation of the order shall constitute proof of the order in its entirety, in accordance with the provisions of the law of 13 March 2000, and shall render due the sums committed by the entry of items appearing on the order form.

This validation constitutes a signature and express acceptance of all transactions carried out on the site. However, in the event of fraudulent use of their bank card, the customer is invited, upon becoming aware of such use, to contact SOEUR by sending an email to serviceclient@soeur.fr.

SOEUR has an obligation of result for all stages of order processing as well as for stages subsequent to the conclusion of the contract.

Accordingly, SOEUR undertakes to describe with the greatest accuracy the products sold on the SOEUR website. However, SOEUR's liability could not be engaged in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. Likewise, SOEUR's liability cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, including a service interruption, an external intrusion or the presence of a computer virus.

All elements of the soeur.fr website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.

A user who has a personal website and wishes to place, for personal use, a simple link on their site directing to the home page of the SOEUR website must obtain prior authorisation from SOEUR.

In all cases, any link, even if tacitly authorised, must be removed upon simple request by SOEUR.

In the event that any clause of this contract is rendered null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and observance of these general terms and conditions of sale.

These conditions apply throughout the entire period during which the services offered by SOEUR are available online.

The archiving of order forms and invoices is carried out on a reliable and durable medium so as to constitute a faithful and lasting copy in accordance with Article 1348 of the Civil Code.

These conditions are subject to French law. The competent court in the event of a dispute shall be that of the defendant's place of domicile or, at the claimant's choice, the place of actual delivery of the product.

Cookie definition
A cookie is a small text file that is placed on your device (computer, tablet or mobile device) when you visit a website. Cookies allow a website to recognise you, help you navigate from page to page, provide secure connections and remember your preferences for future visits.

SOEUR uses cookies in order to recognise the User (whether a customer or not) when they log in to the website.

Deleting cookies
The User may disable cookies stored on their device at any time. To do so, they simply need to select the appropriate settings in their browser. However, disabling cookies will prevent access to certain features of the Site that allow the services offered by SOEUR to be personalised.

Below are the steps to manage cookies from the following browsers:

Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH19255?viewlocale=fr_FR
Chrome: https://support.google.com/chrome/answer/95647?hl=FR&hlrm=fr&hlrm=en
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies

The different types of cookies used

Necessary cookies: these cookies allow you to navigate the website and are essential to its proper functioning. Disabling them will cause difficulties in using the website and will prevent access to certain features.

Functional cookies: these cookies remember your preferences and choices in order to personalise your experience on the website.

Performance and statistics cookies: these cookies collect information on how users use the website (number of visits, number of pages viewed, visitor activity) via the Google Analytics and Facebook analytics tools. These cookies also allow us to identify and resolve operational issues on the website and to improve it.

Advertising cookies: these cookies record information in order to serve you personalised adverts tailored to your interests. They also help us to measure the activity of our advertising spaces, track audiences, etc.).

Partner cookies: these cookies, placed on the device by partner companies, allow items browsed or purchased on the website to be identified and navigation data to be collected in order to personalise the advertising offer addressed to the user outside the website. Rakuten Advertising is one of our third-party companies that uses cookies on our website. As part of this type of advertising partnership, SOEUR may be required to share with the partner data relating to the items viewed by the user during their browsing on the website, as well as the nature of their purchases. The user may refuse these cookies at any time by selecting the appropriate settings in their browser. Doing so will prevent access to certain features offered by the partner companies of SOEUR.

fall-Winter Archives Sales: returns are free at collection points. Log in to your account, print and attach the return label to the parcel. Returns from Archives Sales cannot be accepted in store. You will find more information here.

Preamble

SOEUR is committed to protecting the privacy of its customers and, in particular, their personal data. You will find below the key information regarding how SOEUR processes your personal data collected during your browsing, ensuring full transparency on our part. Our privacy policy also aims to ensure our compliance with the new European data protection regulation, which came into force on 25 May 2018.

By browsing the website https:/www.soeur.fr, you accept this updated personal data protection policy.

Who is responsible for your personal data?

The data controller for your personal data is the simplified joint-stock company BRION SISTERS, trading under the name "SOEUR", registered with the Paris Trade and Companies Register under number 500 188 206 00113, with its registered office at 6 Rue de l'Amiral de Coligny, 75001 Paris.

The servers of the website https:/www.soeur.fr are located exclusively with OVH in the Nord of France. These servers contain our database, which is essential to the proper functioning of the website. Customer account information is also stored there.

For any requests or questions relating to your privacy and the processing of your personal data, you may contact us at any time at the following email address serviceclient@soeur.fr or by post to the registered office of SOEUR: BRIONS SISTERS, 6 Rue de l'Amiral de Coligny, 75001 Paris.

What information is collected and why?

SOEUR collects and uses personal data in order to provide our services under the best possible conditions to users, and also to ensure the smooth processing of orders. Some of the data we collect may also be used by our trusted third-party providers, who may therefore have access to certain data.

The personal data recorded by SOEUR is as follows:

Order: When you create a customer account on our website, our systems record the identification data required to place an order and dispatch your parcel: postal address, email, gender, telephone number, surname, and first name.

When your order is confirmed, our systems collect billing and payment data: payment method, transaction history and bank transaction number.

Are passwords and bank card numbers secure?
Passwords are encrypted and therefore remain secure. Regarding online payments, bank card numbers are also encrypted and we do not have access to them. Our banking provider, Ingenico Group, ensures the confidentiality of banking information.

Newsletters: When you sign up for our newsletter, our systems collect your email address in order to send you our newsletters on a regular basis. You may unsubscribe at any time:

• By clicking on the "unsubscribe" link at the bottom of newsletters
• From your Soeur account on www.soeur.fr, under the "newsletters" tab

This takes effect immediately.

Advertising: Like most e-commerce websites, we use your usage data (means of connection, products viewed, etc.) to display advertising when you are on other websites. Please note that this process does not handle any personal data, and neither the advertising network nor the third-party websites displaying our adverts have access to your personal contact details.

At any time, you may clear the cookies from your web browser if you no longer wish to see our adverts. Here is how to do so:

• On Internet Explorer
• On Chrome
• On Safari
• On Firefox

For more information about our cookies, please consult section "8. COOKIES".

Other: We may also collect data such as: after-sales service requests, correspondence with the customer, etc.

How is this data shared?

Certain personal data collected on our website may be used by subcontractors and partners with whom we work on a daily basis, solely where their involvement is essential to the execution and smooth running of orders (warehouse, logistics service, carrier, customer service, etc.). These partners may only act on the instructions of SOEUR.

Furthermore, none of the data collected may be transferred to a third country outside the European Union or to a country that does not offer a level of protection considered adequate by the European Commission. Upon request, data may also be transferred to persons and authorities whose right of access to personal data is recognised by law, regulations or provisions issued by legally empowered authorities.

We do not sell, rent or give your data to any third-party company. All data we collect remains with us.

How long do we keep your data?

We retain your personal data for an unlimited period. The retention period for personal data also depends on the purpose of the processing.

For example, data collected during an order is retained until all administrative formalities have been completed, and is then archived. Data collected upon newsletter sign-up, for example, will be retained until the final unsubscription.

What should I do if I wish to modifier or supprimer my personal data that you hold?

You have certain rights regarding your personal data. Most data can be modified by you directly from your customer account on our website www.soeur.fr. If you cannot find what you are looking for, we invite you to write to us directly at serviceclient@soeur.fr.

The professional gender equality index for the company for the year 2026 (reference period 2025) is 75 points.

Breakdown of indicators:

• Indicator relating to the pay gap: 40/40
• Indicator relating to the gap in individual pay rise rates: 35/35
• Indicator relating to the percentage of female employees who received a pay rise in the year following their return from maternity
  leave: 0/15
• Indicator relating to the number of employees of the under-represented gender among the 10 employees who received the highest remuneration: 0/10

(Complete and return this form along with the order number only if you wish to withdraw from the contract. We recommend that you also include your order number)

To LOGTEX – Service Retours SOEUR – ZI Artoipole 2 Allée de Belgique – 62128 WANCOURT, France

Email address: serviceclient@soeur.frI hereby notify you of my withdrawal from the contract relating to the sale of the item(s) below: (identification of the product(s) in respect of which the right of withdrawal is exercised)

Ordered on ……………..(order date) and/or received on ……………..(delivery date)

Name of consumer Customer:

Address of consumer Customer:

Signature of consumer Customer (only in the case of notification of this form on paper)

Date:

For any enquiry, you may contact Customer Services at serviceclient@soeur.fr.